Job Announcement | General Assistance Coordinator

Rich Township Senior Services Department

Rich Township is one of 29 townships in Cook County, Illinois and serves 9 municipalities including: Country Club Hills, Flossmoor, Hazel Crest, Homewood, Matteson, Olympia Fields, Park Forest, Richton Park, and Tinley Park.

The General Assistance (GA) program is administered by the Township and provides financial aid to individuals who are not eligible for any other state or federal assistance with very low income or no income households that have exhausted all other means of support.

Position: Under limited supervision, the General Assistance Coordinator works to determine eligibility for General Assistance programs and serves as the primary point of contact for the general public to assist with completion of the initial intake and processing of the GA application for individuals seeking support; conducts assessment of basic current and ongoing physical and financial needs, initial processing of financial claims, review of linkages to best meet the identified service needs and referrals to provider agencies. Administers funding as outlined in the Township’s General Assistance Ordinance/Handbook.

The GA Coordinator works during regular business hours, although additional hours is likely because of a heavy workload, and they must be on-call at all times in case of client issues.

Responsibilities: Under the supervision of the Rich Township Administrator, duties include, but are not limited to:

  • Serve as the Township’s point of contact for General Assistance programs as outlined in the County’s General Assistance Ordinance/Handbook and Township’s point of contact for the general public to complete the initial intake and processing of the GA Funding Applications.
  • Work effectively with consumers who are suffering through financial hardships or a disability through face to face interviews or phone interviews. Interviews clients, family members and other interested parties to assess needs for mental health services and or general assistance; gathers and evaluates information regarding employment history, residency, income and available resources and financial status capacity for independent living and availability of services.  Does initial informal evaluation of consumer’s concerns and observes behavior and establishes plan for referral. Refer and coordinate consumer’s application to appropriate department or separate provider agencies as needed.
  • Develops and maintains client information for GA recipients including residency, income and other available financial resources (e.g. Social Security Disability Income), and diagnosis.  Obtain necessary releases to request information and processes requests, if needed to determine diagnosis, income and/or residency.
  • Apply principles of logical thinking and rational systems to define problems, collect data, establish facts and draw conclusions.
  • Narrative contact entries, routine correspondence, reports, assessments, notices of decision, and other information regarding the consumer to complete documentation
  • Utilize a comprehensive working knowledge of controlling ordinances, statues, and policies related to programs to determine entitlement.
  • Possess independent decision-making in order to interpret and apply policies and procedures to coordinate and link consumers in obtaining assessments and or guidelines to determine eligibility and complete applications for county funded services, local, state and federal agencies.  Social Security Disability, Medicaid, needy meds, food assistance and any other appropriate funding sources in order to meet the client’s needs.
  • Maintain data on consumers that have been denied for funding.
  • Design and modify filing systems to improve efficiency and effectiveness.
  • Assist Administrator in developing, monitoring, and maintaining provider contract.
  • Audit, balance, and process claims for General Assistance.
  • Participate in budget development process. Prepare financial spreadsheets/data for budget analysis.  Proof and verify statistical data contained in a variety of reports.
  • Participate in professional development opportunities such as job related training, conferences, and staff meetings.
  • Participate and attend agency, provider, and statewide committees dealing with Case Management and/or related consumer services. Attend meetings of public agencies and civic groups as the representative of Rich Township.
  • Maintain commitment database.
  • Develop resource materials for conferences and website.  Assist Administrator with developing and setting up provider and staff trainings.
  • Completes all essential duties such as; signing timesheets and claims, making funding decisions, handles staff issues.
  • Monitor inmate database to identify Community Services consumers and make referrals as appropriate to social worker and jail diversion program.
  • May perform other duties as assigned.

Education & Qualifications:

  • A high school diploma or GED is required; Bachelor’s degree in related field highly preferred.
  • Valid IL driver’s license.
  • Must have at least five years of experience in customer support and account management, preferably in a supervising position.
  • Personal background, experience, or professional background should reflect an ability to work effectively in cross-cultural situations with residents, co-workers and the communities we serve.
  • Computer proficiency, including use of Microsoft Office applications (Word, Excel, PowerPoint).
  • Skilled at data analysis, ability to synthesize data, internal and external feedback, and client experience statistics to determine how to improve customer satisfaction and GA services.
  • Must possess excellent interpersonal, communication (written and oral), organizational and coordination skills.
  • The ability to work well under pressure, and to learn and retain new information
  • Connection to Rich Township communities is a plus.

Salary: Commensurate with experience. Rich Township offers a comprehensive benefits package, health plan options, group life and long-term disability insurance, paid time off, and much more.

Working conditions: The physical demands, work environment factors and mental functions described in this job description are representative of those necessary to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position as required under Federal and State law.

To apply: Send resume, cover letter, and the names and contact information for two professional references to Put the phrase “GA Coordinator” in the subject line of the e-mail. No phone calls please. Position will remain open until filled.

Rich Township is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants and therefore does not discriminate on the basis of creed, color, national origin, sex, gender identity, sexual orientation, age religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status, or ex-offender status.